Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, address concerns in writing via email to firstname.lastname@example.org
All issues must be addressed to us within 14 days of receiving your order. We will not accept return packages without prior communication.
Sizing - In the event another size is not available, a store credit is issued. Garments MUST be in re-salable condition. All postage charges are at your cost.
Gifts- We love that your loved ones buy you hip friendly gifts. If a product in your gift is for the incorrect brace please email us to organise an exchange. The same policy for sizing exchange applies.
When your garment/s are received and inspected, we will send you an email to notify you of the outcome of your exchange. Store Credits are issued to the same email used at purchase unless otherwise informed of a new email.
All exchange items must be unwashed & in resale-able condition. In the event your exchange is not processed, return postage is at your cost.
PLEASE NOTE - We do not offer refunds for orders when a change of circumstance occurs ie you no longer need the brace or the postage network delayed your package. A store credit will be considered depending on the status of your order. If you receive your order and have a sizing issue, our normal exchange process applies.
Refunds are only issued on faulty items. Faults are at the discretion of the business owner. We will fix the issue and return the item with standard parcel post. If no other resolution is possible we will notify you of your refund.
Your refund will be processed to your original method of payment, within 5-7 working days. Shipping costs & transaction fees are non-refundable.
Wear & tear in the course of normal use IS NOT considered a manufacturing fault.
CUSTOM ordered clothing can not be exchanged. Special order, custom sized garments or pre-ordered fabrics are non refundable due to these pieces being made especially for you and not able to resell.
No refunds or exchange on Sale items
We do not accept returns for change of mind or shipping delays.