WE TAKE NO RESPONSIBILITY FOR PACKAGES ONCE THEY ARE POSTED. All package tracking information is sent via email - check your junk box if you can't find it.
ALL TRACKED PACKAGES ARE INSURED TO $100 - if you require additional insurance contact me ASAP. This is charged at $2.50 per $100 domestic & $4 per $100 international
PLEASE NOTE Auspost are not scanning packages at all depot points. Tracking may indicate your package hasn't moved from my location, then be delivered. We only send out tracking once your package has left us. If you have concerns please call 137678
ALL TIME-FRAMES WE PROVIDE ARE ESTIMATES. NO RESPONSIBILITY IS TAKEN FOR PACKAGES ARRIVING BY A CERTAIN DATE. If you need something by a certain date please let us know and we will notify you if this is achievable. We can not guarantee.
TYPES OF POSTAGE
Untracked - only available on small items. No tracking & no insurance - use this service at own risk
Standard Post - regular service, tracked, insured up to $100 (additional insurance available on request)
Express Post - fastest postal service available, tracked, insured up to $100 (additional insurance available on request). This postage does not ensure your order is made express, it ensures the time in the post is quickest.
Rush my order - your order is prioritised. We make within 3 working days and send express posted, tracked, insured up to $100 (additional insurance available on request). No guarantee is placed on the parcel arriving by a certain date.
We send to the address you provide at the time of ordering. If you need the address changed please email firstname.lastname@example.org to arrange this. We take no responsibility for packages sent to incorrect addresses.
Please choose the correct shipping from the options given. If incorrect choice is made i do follow up and send an for extra shipping.
LOCAL PICKUP We offer local pickup for those in the Coffs area, no minimum order amount. You can collect your order from my studio or markets. All pickups need to be organised prior. All notifications sent via email.
DOMESTIC Orders over $120 attract free STANDARD postage.
DOMESTIC Orders over $250 attract free EXPRESS postage.
INTERNATIONAL - Tracked PARCEL post or EXPRESS options (ALL OTHER COUNTRIES) is a satchel with a tracking number insured to the value of $100. CUSTOMS, TAXES AND TARIFFS CHARGED ARE YOUR RESPONSIBILITY AND WE DO NOT ACCEPT ANY RESPONSIBILITY.